These terms and conditions apply to all promotional offers and discount codes issued by Merino & Co. By using a discount code or participating in any promotional campaign, you agree to the terms below.
## General Conditions
- Promotional offers and discount codes are available for a **limited time** and **subject to product availability**.
- Each offer or code is intended for a specific audience and **must not be shared publicly** unless authorised.
- Promotions and discount codes **cannot be combined** with other offers, unless explicitly stated.
- Discount codes **must be entered at checkout** to apply and **cannot be added retrospectively**.
- Merino & Co reserves the right to cancel, modify, or refuse any promotion at its discretion without prior notice.
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## Discount Code Usage
- Discount codes are **valid for one use per customer**, unless otherwise specified.
- Discount codes **cannot be exchanged for cash**, credit, or used to purchase gift cards.
- **Some discount codes may not apply to specific product categories** such as accessories, including socks, gloves, and hats.
- **Once an item is sold out**, the code will no longer apply to that item, even if the promotion is still active.
- Orders placed using discount codes that do not comply with the stated terms may be cancelled without notice.
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## Promotion Eligibility
- Promotions may be offered via private channels such as:
- Email or SMS campaigns
- Member or staff benefit programs
- Community group offers
- Affiliate marketing platforms
- **Eligibility criteria, usage limits, product/category restrictions, and expiry dates** are communicated within the original promotion channel.
- Customers should refer to the original offer details or contact us directly for clarification.
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Gift Card Promotion – Terms & Conditions
Promotion Overview
Promotional discounts may be offered from time to time on the purchase of Merino & Co eGift Cards. Details of the discount, including value and eligibility criteria, will be specified at the time of promotion.
Promo Code Usage
If applicable, a valid promo code must be entered at checkout to receive the advertised discount. The discount will not be applied retroactively to past purchases.
Eligibility
Promotions apply only to eGift Cards purchased through the official Merino & Co website. Physical gift cards (if available) may be excluded unless stated otherwise.
Gift Card Validity
Merino & Co eGift Cards do not expire and can be used at any time to purchase items from merinoandco.com.au.
Usage Terms
Gift cards can be redeemed for full-priced and sale items. They are non-refundable, non-reloadable, and cannot be exchanged for cash.
Limitations
Gift card promotions cannot be combined with other promotional codes, discounts, or offers, unless explicitly stated.
Misuse and Cancellation
Merino & Co reserves the right to cancel any gift card or promotional discount if abuse, fraud, or technical error is suspected.
Amendment Rights
Merino & Co reserves the right to amend, withdraw, or extend any gift card promotion at its discretion, without prior notice.
## Important Notes
- Merino & Co monitors for **misuse of codes**, such as multiple accounts or unauthorised sharing, and reserves the right to block or cancel such orders.
- “While stocks last” applies to most promotions — **discounts are not guaranteed** if items become unavailable during the offer period.
- Shipping costs, if any, are calculated based on the discounted order total.
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## Contact Us
If you have questions about your promotion, eligibility, or discount code usage, please email:
📧 **support@merinoandco.com.au**
