SHIPPING & DELIVERY
Merino & Co use the shipping platform SHIPPIT for all online orders. This allows us to choose the most efficient shipping method available and provides full visibility & tracking notification via email.
When you spend over $50 we will ship via the fastest delivery service FREE!
What is the shipping/delivery cost?
For all orders over $50, standard delivery is FREE.
For orders under $50, standard delivery is a $9.95 flate rate within Australia and New Zealand.
Express delivery is a $14.95 flat rate for all orders to Australia and New Zealand.
When can I expect my parcel?
For Standard Delivery, the carrier will aim to deliver between 3-5 business days after your order has been placed. This may take a little longer if you live in a rural area or Western Australia or during peak trading times.
For Express Delivery, the carrier will aim to deliver within 1-2 business days after your order has been placed. Please note Express orders will be shipped the next working day after your order is placed.
While we endeavour to deliver goods to your nominated address within the time frames indicated, we cannot guarantee delivery times particularly during busy promotional and sale periods where some order dispatches may be delayed due to the additional volume. Dispatch of orders may also be delayed where payment or address information requires verification or correction prior to dispatch.
I want my order by a certain time, can this be arranged?
In most cases we can arrange delivery to meet your requested time. Please contact us to confirm.
How do I track my order?
Once your order has been dispatched, you will receive an email from SHIPPIT with tracking details and an estimated date of delivery. You will receive another notification when the parcel is on-board for delivery.
Do you ship internationally?
Yes. We offer international shipping to all countries outside of Australia. All international orders are shipped from Australia with DHL.
International delivery costs do not include any taxes or duties, which may be applied by customs at the destination country, and any duties or taxes incurred are the responsibility of the delivery recipient. We can not predict what these charges may be, we recommend contacting your local customs office to find out the exact details.
We strongly suggest selecting a business address that is occupied between the hours of 9am - 5pm Monday to Friday as your nominated delivery address. Merino & Co holds no responsibility for orders placed with Authority to leave, so please ensure your delivery address is safe to do so
Do you deliver to a PO Box?
Yes, Merino & Co delivers to PO Box addresses. Just enter your PO Box number into address line 1 when filling out your order details.
Do you offer split shipping when something is in stock and something is out of stock?
Currently if you backorder an out of stock item we will contact you to let you know that your order will be delayed until all products are available to send. If you have any questions please contact us.
Can I pick up my order from a Hedrena store?
Currently we do not offer this service.
Can I send my order as a gift?
Yes you can. Just write in the 'Comments' section of your order that the order is a gift and how you would like us to deal with this.
Do I need to be home for my delivery?
If no one is available to sign for the parcel, an 'attempted delivery' card will be left at the address with further instructions including which post office or depot you can pick up your parcel from.
Can you include a card with my gift order?
We can include a note if you leave one in the 'Comments' section of your order but we currently do not offer special cards.
Can my shipping address and billing address be different?
Yes. Make sure to select or enter different addresses on the 'Checkout' page.
Can I leave delivery instructions?
Yes. Your instructions will be detailed to the delivery service selected. However, we cannot guarantee the actions of the delivery service.
What happens if my order gets lost in the post?
Please contact the appropriate post office in your area to resolve the issue. We provide tracking on all our orders.
What if my parcel gets damaged?
A level of insurance is included in the cost of postage. Any claim should be made with your local post office.
GST & TAXES
How are taxes (GST) handled?
GST (10%) is applicable to all products purchased for delivery within Australia.