Do I need an account to place an order?
No. You can order and checkout as a guest without creating an account. We recommend creating an account so that you can track your orders, view your order history and more.
I have a problem with my order. Who should I contact?
If you login to your account you can browse your orders or alternatively you can contact us via our Contact Us page or by calling 1300 030 718.
What payment methods are accepted?
We currently accept Visa and Mastercard credit cards. We also accept PayPal payment too! American Express credit can also be accepted via PayPal at checkout.
How do I use my coupon code (discount code)?
On the 'Checkout' page there is a field called 'Discount Codes' underneath your order table on the left hand side of the window. Enter your coupon code and press 'Apply Coupon'. If your code is valid you will see it listed in your shopping cart order summary.
Can I buy or use a gift card online?
We currently do not offer gift cards – but we aim to introduce this soon and online.
What is ZipPay?
ZipPay is the convenience of getting your online purchase as soon as you want it, with the bonus of paying it off in 4 equal payments every 2 weeks – just like the traditional lay-buy instore alternative we all remember.
How do I use ZipPay?
To get started, there’s a simple criteria you need to meet. i.e.: You must live in Australia, be at least 18 years old and able to enter into Afterpay’s legally binding contract. Make sure your mobile number and email address are valid and verifiable and that you use an Australian debit or credit card. It’s that simple.
- Simply add your favourites to your online shopping bag.
- Select Afterpay as your payment method at checkout.
- From here, follow the prompts to create an Afterpay account to pay the first of four instalments up front.
- Just ensure you have the right amount of funds available in your debit or credit account for the first instalment of Afterpay, as you checkout. However, this first payment will not occur until 14 days after checking out.
If you wish to return your purchase partially or in full please adhere to our online returns and exchanges process. Got questions? Visit the ZipPay website
Do I get charged GST if I’m ordering internationally?
GST is not applied to orders shipped outside of Australia. At present international orders are unavailable on our Australian site. If you wish to make an international order please go to www.merinoandco.com